Rules and policies for buyers

To help make buying on Donnate a safe and enjoyable experience, we've put in place a number of policies and guidelines. Many of these are based on legal requirements, but others are based on our experience of what will help ensure a fair marketplace for everyone. So, before you make an offer or buy on Donnate, read our policies for buyers listed below.

What rules and requirements are there for Donnate buyers?

When you make an offer or buy an item, you're agreeing to the rules we've put in place for our community. You can find out more details on these rules in the articles below.

What kind of items are listed on Donnate?

Almost anything you can think of. But there are certain categories of items that we restrict. Check out our list of prohibited and restricted items.

Violation of the Donnate User Agreement policy

Learn about the rules and guidelines we've established to prevent people from violating our user agreement policy.

Abusive buyer policy

Learn about our expectations for buyer behaviour on Donnate.

Shill bidding policy

Find out what shill bidding is, and why it isn't allowed on Donnate.

Unpaid item policy

Learn about our rules around paying for items after a buyer has won an auction or agreed to make a purchase.

Feedback policies

Learn about the guidelines and policies around Feedback to ensure it's used constructively and fairly.

Offers to buy or sell outside of Donnate

Learn why buyers and sellers aren't allowed to use information they've obtained on Donnate to contact each other to buy or sell off Donnate.

Activity on Donnate is required to:

• Follow all applicable laws
• Respect the rights of third parties
• Follow the Donnate User Agreement
• Follow this Donnate policy

If activity doesn’t meet these requirements, Donnate may take action consistent with applicable laws and the Donnate User Agreement and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or cancelling transactions; hiding or lowering the placement of listings in search results; restricting buying or selling; and account suspension.