We're committed to providing a secure and fair charity shopping platform for buyers, sellers, and nonprofits in Donnate. To support this commitment, we've put in place rules and policies that govern our expectations of buyers and sellers, the actions we'll take to keep you safe, and how we'll protect you if something goes wrong.
By becoming familiar with and following our policies, you'll help us maintain a safe environment for all and be able to avoid interruptions that might come from inadvertent violations of our rules.
Some of our rules reflect local legal requirements, while others are based on our experience of how best to protect everyone using Donnate services.
In our policy section, you'll find information on items that can and can't be sold, guides to creating and maintaining listings, details on how we protect your personal details, and more.
You can also find our User Agreement, User Privacy Notice, and Cookie Notice. These lay out the most critical information around our terms of use, the information we collect from you, and how we keep that information safe.
Prohibited and restricted items
Learn about items that can and can't be sold on Donnate and where we have restrictions on the sale of some products and services.
When you make an offer or buy an item on Donnate, you're agreeing to the rules we've set out for our community.
While feedback is intended as an open forum, we have guidelines and policies to ensure it's used constructively and fairly.
When you buy and sell on Donnate, we expect that you and your information are treated in a respectful manner, and that you afford other members the same courtesy.
Find out everything you need to know about our rules for creating listings and get advice on how to make your listings more successful.
Our selling policies are designed to help you deliver the best experience possible to your buyers.
Find out how our identity policies protect all of our members and make Donnate a safe and trusted marketplace.
Learn about the approved payment methods sellers can offer in their listings and find help on what to do if something goes wrong.
Find out how we deal with false reports of policy violations.
Activity on Donnate is required to:
- Follow all applicable laws
- Respect the rights of third parties
- Follow the Donnate User Agreement
- Follow this Donnate policy
If activity doesn’t meet these requirements, Donnate may take action consistent with applicable laws and the Donnate User Agreement and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or cancelling transactions; hiding or lowering the placement of listings in search results; restricting buying or selling; and account suspension.
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