Selling practices policy

By keeping some basic selling practises in mind, you’ll be able to create a great experience for your buyers. Our full selling practise guidelines below provide a range of tips for helping ensure you keep your buyers happy. 

Why do I need to specify the location of the item in my listing?

In Donnate, buyers are responsible for collecting the item from the seller. Therefore, they would like to know where the item is located, as it helps to give them an idea of how much it will cost and how long it might take for them to collect the item. Having an inaccurate item location can cause confusion and lead to a poor experience for the buyer.

Setting clear buyer expectations and then meeting or exceeding them is a great way to make your buyer happy and ensure a smooth transaction. Some of the simplest things you can do are to provide accurate and consistent details about your items. You should also make every effort to provide excellent customer service from start to finish, including:

• Responding to buyers' questions promptly
• Being professional throughout the transaction
• Making sure to deliver the item to the buyer as described in your listing
• Frequently reviewing and updating listings to make sure all information is accurate and up to date

You're responsible for reviewing and understanding Donnate selling policies, as well as all applicable laws and regulations as outlined in the User Agreement. Therefore, learning about Donnate's selling policies before you list an item will help you avoid unintentionally breaking the rules.

Activity on Donnate is required to:

• Follow all applicable laws
• Respect the rights of third parties
• Follow the Donnate User Agreement
• Follow this Donnate policy

If activity doesn’t meet these requirements, Donnate may take action consistent with applicable laws and the Donnate User Agreement and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or cancelling transactions; hiding or lowering the placement of listings in search results; restricting buying or selling; and account suspension.