We understand that positive feedback is important. If you believe the feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by replying to the feedback or requesting a feedback revision. To try and resolve the issue, we recommend that you reply directly to the buyer's feedback or ask the buyer to revise their original rating and comment.
Reply to your buyer
You can reply to your buyer from your feedback profile. Once you reply, your comment will appear directly below the buyer's feedback comment.
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