Member-to-member contact policy

To keep the Donnate marketplace functioning effectively, we know it is important for members to be able to communicate easily with each other. However, to keep everyone in our community safe, we have guidelines and policies that cover how you communicate.

We don't allow our members to:

• Make offers to buy and sell outside of Donnate
• Send spam
• Threaten others, or use profanity or hate speech
• Exchange any personal information (except names), including email addresses, phone numbers, or other contact information
• Send viruses, malicious code, or software through our messaging service

To find out more about our policies related to member-to-member communications, please read our full policy guidelines below.

Does Donnate monitor and store members' messages?

We may monitor messages sent between members for fraud, abuse, spam, illegal content, and other policy violations. We keep a copy of all communications which can be used to help in these circumstances.

While we understand members may wish to keep communications private, if you contact members through channels other than Donnate, we can't help if problems arise.

What can I do about a member who's threatening me?

If you ever receive a threat, report it to us immediately.

We'll look into it and determine what action is needed, which could include suspending the member's account. You should also report threats to local law enforcement.

A member left feedback which I don't think is accurate or fair. Can I have it removed?

On request, we may remove some kinds of feedback – if it contains hate speech or profanities, for example. However, while we discourage rude and accusatory comments, we don't remove them if they're related to a specific transaction. We would recommend getting in touch with the member and asking them to revise their feedback. Read our article on viewing, responding, and changing feedback.

We encourage open communication between our members but we don't allow our members send spam, offer to buy or sell off Donnate, threats, profanity, or hate speech. We also don't allow members to offer, reference, or request email addresses, phone numbers or other contact information, physical addresses, web addresses, or links within Donnate. Donnate may monitor messages sent through Donnate and between users for fraud, abuse, spam, and other violations of Donnate's policies. Please remember that we don't have control over communication unless it takes place through Donnate. See our User Privacy Notice for more information on how we handle your personal data.

Activity on Donnate is required to:

• Follow all applicable laws
• Respect the rights of third parties
• Follow the Donnate User Agreement
• Follow this Donnate policy

If activity doesn’t meet these requirements, Donnate may take action consistent with applicable laws and the Donnate User Agreement and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or cancelling transactions; hiding or lowering the placement of listings in search results; restricting buying or selling; and account suspension.