Whether you've simply forgotten your password and need to reset it or want to make a change for security reasons, it's easy to change your Donnate password.
We recommend regularly updating your password to help keep your account secure. We'll notify you if a new device or browser is used to sign in to your account that hasn't been used to access your account before. If you don't recognise the login details, you should change your password and contact us to let us know.
Resetting your password if you've forgotten it
If you've forgotten your password, you can select the Reset your password button on the Login page. For security, we'll ask you to verify yourself by email. If you don't receive a message within 5 minutes, check your spam or junk folders.
Troubleshooting if you have problems changing your password
If you’ve tried the steps above and you’re experiencing problems changing or resetting your password, try the following troubleshooting tips:
- Make sure Caps Lock is off when you’re typing your new password
- Clear your cache and cookies
- Check that your browser isn’t automatically populating the password field with an old password. If this is happening, manually type in your new password or turn off auto-fill in your browser settings
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