Resolving unpaid items with buyers

Created by Donnate Support, Modified on Fri, 8 Dec, 2023 at 5:07 PM by Donnate Support

 

After you've made a sale on Donnate, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't paid for the item they bought.


If that happens, you can cancel the order after 2 calendar days. The order will be cancelled automatically after 4 days. Once the order has been cancelled, your item will be relisted automatically.


Tip: You don't have to contact the buyer if they haven't paid; we'll send them reminders to pay. If you don't receive payment, you can cancel the order after 2 calendar days.






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