Order cancellation policy

We understand that there may be times when orders need to be cancelled. However, there are different results depending on whether you are a buyer or seller and whether the buyer has made the payment or not.  For more details, you can view:

How sellers can cancel an order

How buyers can cancel an order

• Once an order has been cancelled, it can't be undone
• Buying an item or making an offer on Donnate is a commitment to complete a purchase. Buyers should pay for items within 2 calendar days, or they may be subject to the consequences outlined in our Unpaid item policy and Abusive buyer policy
• A buyer can still leave feedback on a cancelled transaction, unless the order was cancelled because they didn't pay for the item. Learn more in our Unpaid item policy
• Cancelling an order because the item has already been sold may result in negative feedback, as sellers are responsible for fulfilling the items they've sold. If sellers have excessively cancelled orders they may be subject to account suspension.

Activity on Donnate is required to:

• Follow all applicable laws
• Respect the rights of third parties
• Follow the Donnate User Agreement
• Follow this Donnate policy

If activity doesn’t meet these requirements, Donnate may take action consistent with applicable laws and the Donnate User Agreement and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or cancelling transactions; hiding or lowering the placement of listings in search results; restricting buying or selling; and account suspension.